Support Caddie is a managed customer support service for tech startups. Real, trained humans handle every customer conversation — account questions, technical triage, and everything in between. AI assists our reps behind the scenes, but never replies to your customers on its own. And unlike traditional BPOs, if you ever want to bring support in-house, your playbook comes with you.
Our team becomes your support team. We answer your tickets, learn your product, and represent your brand — backed by an AI-native ticketing system that gets smarter with every resolution.
Trained, dedicated support reps answer your tickets in your voice. They learn your product, your customers, and your tone. They show up like an in-house team — without the hiring, training, or overhead.
No per-ticket fees, no seat limits, no surprises. Handle as many customer requests as you need for one flat rate. We scale with you.
Account questions, onboarding help, how-tos, user-error billing explanations, technical triage — our reps handle the full spectrum of customer conversations. We never touch your code, your production systems, or your payment processor. For anything that requires those, we reproduce the issue, deliver a clean action plan to your team, and manage the customer conversation end-to-end.
Every week, get a summary of the highest recurring issues across your tickets. Use it as a roadmap for product updates and proactive fixes.
Every resolved ticket builds your knowledge base — and it's yours. If you ever bring support in-house or switch providers, the playbook comes with you. Most BPOs leave you with nothing when you leave. We leave you with a trained system.
Our AI surfaces similar past-resolved tickets, drafts candidate replies, and triages urgency — but it never sends a message to your customer. A trained rep reviews and sends every response. Your ticket data powers your own playbook only; it is never used to train foundation models.
Customer support breaks down into four tiers. Support Caddie owns the customer relationship across all of them — your engineering team only gets looped in when it's truly needed, and only with a clean action plan.
Customers help themselves. As tickets get resolved, we auto-draft FAQs and docs for recurring issues. Your team approves what goes live. Deflection compounds over time.
We own it end-to-end. Account questions, onboarding help, general how-tos, and billing questions that come down to user error. Our reps respond in your voice, using your policies, with AI surfacing similar resolved tickets for consistency. We never touch your payment processor.
Anything that touches your payment processor or production systems — refunds, billing disputes that aren't user error, account changes requiring elevated access, deeper technical investigation. We triage, deliver a clear action plan to your team for swift execution, and manage the customer conversation throughout.
Bugs and edge cases requiring code changes. Your engineers own the fix. We own the customer relationship — translating updates, setting expectations, and closing the loop once deployed.
You're never in the dark. Log in to your dashboard any time to see every ticket, jump into any conversation, and track the health of your support function.
All tickets, all statuses, filterable and searchable. Read the full conversation history, see who responded, and understand exactly how anything was handled.
Add internal notes for our reps, or take over the reply yourself when you want to. You stay in control of any conversation that matters to you.
Response time, ticket volume, resolution rates, top recurring issues. Plus a weekly roadmap report highlighting the issues worth a product fix.
No multi-month implementation. No complex integrations. You're answering real customer tickets on Day 1, and our AI is learning your product from the very first response.
We do a full screen-recorded walkthrough of your product — how customers sign up, use it, and run into friction. We then drop our widget.js into your site. Tickets start routing to our reps the same day.
As tickets come in, we draft every reply and send them to your support lead for review. You approve, we send. Every approved response shapes the playbook for the ones that come next.
Once your playbook is established, our reps handle common tickets autonomously — always with a human sending every message. AI never replies to a customer on its own. Edge cases still route to you for review.
Real humans on every reply. AI assisting behind the scenes, never replying on its own. Unlimited tickets for $899/month. And if you ever want to bring it in-house, your playbook goes with you.